Privacy Policy

Introduction

Your privacy and trust are important to us and this Privacy Policy provides important information about how The Bespoke Banking Consultancy Limited, handle personal information. This Policy applies to personal information which we process in the course of doing business including information processed through the Company’s website and the services we provide.

Please read this Policy carefully and contact us if you have any questions about our privacy practices or your personal information choices.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We will store contact information and the contents of any correspondence between us. We may also record or take notes during telephone calls and meetings which we will store on any applicable file.

We may be required to use and retain personal information for other legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud.

We take steps to ensure that the information we collect is processed according to this Policy and the requirements of applicable law wherever the data is located.

How we store your personal information.

We store information in hard copy files, which are stored in our offices and/or in archived storage space in the UK. We also store information in electronic files using cloud hosting servers on servers in the UK through Office 365. We collaborate with third parties such as cloud hosting services, suppliers, and technology support to serve the needs of our business, workforce, and members. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law.

How we share your personal information.

We will not share your personal information with any third party at any time unless required to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities.

How long we keep your personal information.

We retain personal information for as long as we reasonably require it for business or regulatory purposes. In determining data retention periods, the Company takes into consideration local laws, contractual obligations, and the expectations and requirements of our members and suppliers. When we no longer need personal information or when you request us to delete your information, where this is legal, we will securely delete or destroy it. The length of time that we keep member and supplier files will depend on the nature of the goods and services received or provided.

How we communicate with our site visitors.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at

mark@bespokebanking.co.uk

or mail to:

The Bespoke Banking Consultancy Ltd,

23, Westgate House,

Gloucester.

GL1 2RU

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.